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Setup & how-to

Setting up your spam filter: managing and whitelisting

At Mailflux your spam filter is on automatically: every plan includes filtering against spam, phishing and malware that learns along with machine learning. So you don't have to install the filter yourself. What you can do is set up and manage your spam filter in the webmail at webmail.mailflux.eu: mark spam, take good mail out of the spam folder and add a sender to the whitelist. In this guide you'll read step by step how to set up your spam filter to suit you.

By the Mailflux team Published on

What you need

  • Your email address and password to log in to webmail.mailflux.eu.
  • A few minutes to go through your inbox and spam folder.
  • The addresses of senders you always want to receive, at hand.

Want to know first how such a filter works? Read a short explanation of how a spam filter works.

Email on your own domain

Setting up and managing your spam filter: step by step

  1. Go to webmail.mailflux.eu and log in with your email address and password.
  2. Is there unwanted mail in your inbox? Select it and click Mark as spam. The filter learns from this for next time.
  1. Open your Spam folder and check that there's no good mail among it.
  2. Find a legitimate message? Select it and click Not spam. It moves back to your inbox.
  3. Want to be sure a sender always arrives? Open a message from that person and choose Add to whitelist (or safe senders).
  1. Repeat this for the regular contacts you never want to find in spam.

Whitelisting in brief

Putting a sender on the whitelist means messages from that address always come into your inbox, even if the filter would otherwise have doubts. Do this for customers, suppliers and services from which you expect important mail, such as your accounting package or a webshop you get orders from. Conversely, keep marking persistent spam as spam: that way the model stays sharp and learns your preferences better and better. Do be careful with whitelisting addresses you don't really trust, because that bypasses the protection against phishing. If you want more premium protection against malware, read about the premium anti-malware.

Not working?

  • Good mail keeps ending up in spam. Put the sender on the whitelist and mark a few messages as Not spam. More background is in why does my email end up in spam.
  • Spam keeps coming into my inbox. Keep marking the messages as spam; the filter learns with each marking.
  • I don't see my spam folder in a mail program. Make sure you work via IMAP, so folders stay in sync. The server values are on IMAP and server settings.

Done

Your spam filter is now set to suit you: unwanted mail out, important senders secured. If you go through your spam folder now and then in the first few weeks, everything falls into place quickly. Can't figure it out or does something keep going wrong? We're happy to help you personally.

Want to get started yourself?

Follow our step-by-step guide, or let us help you get set up personally.

Read the guide

FAQ

Frequently asked questions

Can I turn the spam filter off completely?

We advise against it, because the filter also protects you against phishing and malware, not just advertising. Better than turning it off is steering it: put trusted senders on the whitelist and mark whatever slips through anyway. That way you keep your protection, while the mail you find important simply arrives.

How long does it take before the filter gets better?

The filter learns continuously from what you mark, so you usually notice a difference within a few days. The more consistently you mark spam as spam and good mail as not spam, the faster and more accurate it gets. Regular senders on the whitelist work immediately, without any waiting time.

Read more